| |
 |
Contact Us
General Return Policy:
• We offer a 100 % customer satisfaction guarantee
• If you are returning a defective product for REFUND, you will receive 100%
refund on the purchase price less S&H
• If you return a defective product for EXCHANGE, we will pay shipping and
handling both ways
Here are the rules to follow for your return:
• You must request a return for refund within 30 days (45 days for international
customers) after the invoice date. No refunds are issued after 30 days (45 days
for international customers)
• Please write down your order number on the outside of the box that contains
the merchandise you want to return. Include a copy of the RMA authorization
email with your return • Physical damage to the returned product will void the
product's warranty and the RMA policy.
• All return(s) must have the original packaging and accessories.
• The shipping fee is non-refundable. The buyer is always responsible for paying
the shipping costs when returning a product, as well as insurance. We will not
reimburse any customer for the shipping cost of a returned product.
• Please allow 2-7 business days to process your return
• Please note that all items returned for a refund must be returned in "as new"
condition in the original packaging and include all accessories, blank warranty
cards, UPC codes (attached), and user manuals. A 15% restocking fee may be
applied to all returns for a refund if the reason for the return is due to
customer error.
• We cannot accept returns of certain items for a refund, including: Any item
that is returned after the 30 day grace period (45 days for international
customers), or any item that is not in its original condition, is physically
damaged, or is missing parts.
Restocking Fee:
A 15% restocking fee will be applied to all returns for a refund if the reason
for the return is due to customer error.
Canceled orders or address errors:
Canceled orders or address corrections must be sent within 2 hours after the
order placement. For any refused package or any returns due to incorrect address,
action, inaction or absence of the recipient, we will refund back to your credit
card the full amount of your purchase, less any shipping charges.
|
